Help

This page provides basic information about checking-in over the Internet

General information

Passengers travelling alone (or in a group of maximum 9 persons) and holding an e-ticket with a confirmed booking for a scheduled direct flight from Athens, Berlin-Tegel, Budapest, Bucharest, Copenhagen, Frankfurt, Helsinki, Hamburg, London-Gatwick, Madrid, Milan, Prague, Rome, Sofia, Tel-Aviv, Timisoara, Venice, Warsaw operated by Malév are eligible to use the online check-in system.

Currently, online check-in is available 23 hours prior to the scheduled time of departure of your flight, and - with certain exceptions - can be used up to 50 minutes prior to the scheduled departure time. For more details about online check-in closing time at specific airports, please see the table below.

If you require special assistance, please check-in at the airport.

For more information please visit the Questions-Answers pages!

If you have any problems, please go to the HELP sites that will guide you through the online check-in process. If you have further questions, you can find answers on Malév's online check-in Questions-Answers site.

Error messages - here are the most common error messages

• Your session has expired or timed out. Your check-in session has timed out as you have left the page idle for 10 minutes. You can either restart the online check-in process, or you can check-in at the airport.

• This application is currently unavailable. A technical problem prevents the use of online check-in. We are taking all possible measures to resolve the issue and restore normal operation.

• We are unable to process your check-in request at this time. Please try again later or call Malév Contact Center or check-in at the airport.

• Notification that certain navigation buttons should not be used. Using the "Back", "Forward", "Refresh" or "Reload" buttons may end the application and bring up a session expiry error with a warning message notifying that the navigation buttons should not be used. To avoid these inconveniences, please use the functional buttons on the application page instead. Should you close or leave the check-in browser session, the check-in session will be aborted automatically; no rollback actions can be taken. You will need to restart the check-in process. (If the application is either on or has passed the "Confirmation" page the selected passengers are checked-in already. Closing the browser at this point will not cause any change to the passenger record in the check-in system.)

1. Identification (Identification using e-ticket number)

Description

• All the fields in the screen must be completed
• The identification in online check-in will be successful if you have an e-ticket, you do not have any special requirements in your reservation and you have a reservation for maximum 9 persons (for more info see Questions-Answers)
• The following characters are allowed when entering data:

                                                               i.      Capital and/or small letters without accents

                                                              ii.      Digits

                                                             iii.      Both letters and digits

Error messages

• E-Ticket Number is either missing or invalid Please make sure you entered the correct 13 digit e-ticket number.

• Flight Date is either missing or invalid Please make sure you choose the correct flight date from the pop-up calendar. Please note that flights become available for online check-in 23 hours before scheduled departure time.

• Flight Number is either missing or invalid Please make sure you entered at least a 3 digit flight number after MA. For example, MA520

• Last Name is either missing or invalid Please make sure you entered your last name as it is printed on your e-ticket confirmation. Hungarian characters such as ő, ű, etc. are not to be used.

• Origin is either missing or invalid Please select the origin of your flight. Online check-in is currently available from Athens, Berlin-Tegel, Budapest, Bucharest, Frankfurt, Helsinki, Hamburg, London-Gatwick, Madrid, Milan, Prague, Rome, Sofia, Tel-Aviv, Timisoara, Venice, Warsaw.

Figure 1. Identification using e-ticket number

2. Select passengers

Description

• If there are at least two passengers in the booking, none of them is selected as default. If you would like to check-in, you have to select passenger(s). If there is only one passenger in the booking, the online check-in process skips this stage and moves to flight selection.

• If your status is already "checked-in", the text colour of your name is displayed differently from others who are "not checked-in".

• An infant passenger (age between 2 days - 2 years) has to be selected together with the adult who is associated with the infant in the reservation. If the infant is not selected, the application will automatically remove the infant from the passenger record.

• The name of the infant passenger will be displayed if available in the passenger's reservation, otherwise "with infant" or "infant" will be displayed. The feature will apply to all screens relating to journeys with an infant.

Figure 2. Select Passengers

Error messages

• You must select at least one passenger to check-in Make sure that on the "Select Passengers" page you select at least one passenger to check-in by ticking the box next to the passenger's name.

3. Flight Selection

Description

• Online check-in is available for passengers holding reservations on Malév-operated direct flights from Athens, Berlin-Tegel, Budapest, Bucharest, Frankfurt, Helsinki, Hamburg, London-Gatwick, Madrid, Milan, Prague, Rome, Sofia, Tel-Aviv, Timisoara, Venice, Warsaw. 

Figure 3. Flight Selection

Single flight segment check-in is supported. Athens, Berlin-Tegel, Budapest, Bucharest, Frankfurt, Helsinki, Hamburg, London-Gatwick, Madrid, Milan, Prague, Rome, Sofia, Tel-Aviv, Timisoara, Venice, Warsaw can be considered as origin stations. If your connecting or return flight departs from any of the above airports, you can check-in on both the first and the second flight separately. In all other cases you are requested to see a check-in agent at the airport to obtain your boarding pass for a connecting flight.

4. Seat Selection

Description

• In a group/family check-in, the application will assign seats closely located for all members of a group or a family, provided that such seats are available at the time of check-in.

• If one member of your group checked-in earlier, his/her name will be unselectable when you are checking in because seat change is not permitted for previously checked-in passengers.

• If you are not eligible for a seat change (e.g. for safety reasons passengers with infants are not allowed to be seated next to the emergency exit; for more info see Questions-Answers) your name will be displayed differently from those who are allowed to change their seats.

Figure 4. Seat Selection

Error message

• Change seat failed The seat you have selected is not available. Please try a different seat.

            For more information see Questions-Answers

5. Confirmation/update FF number

Description

• Malév online check-in application accepts Duna Club frequent flyer numbers and selected airline partners such as oneworld members.

• A warning message will be displayed if any of the frequent flyer card number updates has failed. In this case, please revise the field(s).

Figure 5. Update Frequent Flyer Number

Error messages

• You have entered an invalid frequent flyer number. The frequent flyer number you have entered is incorrect. Please check that you have typed all the digits correctly.

• You must fill in the selected FF Number(s). If you have decided to add or update a frequent flyer number to your record and ticked the checkbox accordingly, please make sure that you select the appropriate Frequent Flyer Type from the drop-down list and enter a valid frequent flyer number in the next field.

6. Print Boarding Pass

Description

• Boarding pass(es) are generated as a PDF file, which you can print or save.
• You are required to print your boarding pass and take it with you to the airport.
• A PDF format confirmation receipt (NOT A BOARDING PASS!) will be generated if the application fails to generate a boarding pass(es) but the check-in transaction has been successful. Please print this confirmation receipt and proceed with it to the Drop Off check-in counter at the airport.

Figure 6. Print Boarding Pass

Figure 7. Print confirmation

Figure 8. Printed confirmation receipt