Lost or Damaged Luggages & Lost and Found
If a passenger’s luggage does not delivered with the same flight, MALÉV GH will start its localization through the Word Tracer system, which is used by most of the airlines and ground handling agents to locate undelivered items.
If a passenger finds his luggage damaged upon arrival, a case-file is created, which the passenger may use to contact the airline or the insurance company with his/her complaint.
The lost or forgotten belongings are kept for 60 days.
Contact:
Lost luggage:
Domestic call: + 36 40 212121
From abroad: + 36 1 235 3888
Lost and Found:
Terminál A: + 36 1 296 8108
Terminál B: + 36 1 296 7690
E-mail: lostandfound@malev.hu
MALÉV Passenger claims: claims@malev.hu or please contact MALÉV’s customer service
(http://www.malev.hu/bp/eng/I%5FCUSTOMER%5FENG/)
MALÉV Damaged Baggage: + 36 1 235-3506 or + 36 1 235 3507
Other Claims: + 36 1 235 3519 fax: + 36 1 235 3436